Observation Assignment revisited
Sunday, November 11, 2007
Yesterday I had to go to the Mariott Marquis in midtown to pick something up from the American Express desk. The whole hotel was equipped with smart elevators, like the ones I had observed in the office building earlier in the semester. I had to go the eight floor - it took less than five seconds for an elevator to be assigned to me. Since I was familiar enough with the process, I was able to navigate through fairly easily. However, the general sense of the crowd on the ground floor was at the very least dissatisfaction, and at the worst, chaos. It really brought to light that there are many different kinds of users of technology. For me to adapt to the new system when I take an elevator to the 37th floor dozens of times a week is a little different from a tourist from the suburbs, who may rarely ride an elevator as part of his day-to-day routine, adapting to such a system.
posted by Amanda @ 11/11/2007 10:05:00 PM,